Delete your account
This page explains how to delete your ChatGO account and what the deletion takes with it. It works without the app.
How to do it
In the app, in a few taps.
- Open ChatGO and sign in.
- Go to the Profile tab and tap the Settings gear.
- Open Account.
- In the Danger zone, tap "Delete my account", then confirm.
Deletion is immediate and permanent: there is no trash bin, and we cannot undo it.
You no longer have the app, or can no longer access your account?
Write to
comsojo@sideral.ch
from the account's email address. We delete the account within 30 days, and we reply
to confirm.
What is deleted, and what stays
The rule is simple: what belongs to you goes, what you gave to others stays.
- Deleted: your account, your email address, your password, your photos and their files, your cat signs, your lost-cat posters, your likes, your points, your items, your reports, your votes, your bug reports and your notifications.
- Kept without your name: your comments under other players' cats and cat signs. They stay in the page's story, signed "a player": nothing links them to you any more.
- Kept: the cat profiles that other players have also photographed. A cat isn't yours because you saw it first, and deleting it would erase other people's work.
- Kept: other players' points and photos, including on cats you discovered. The leaderboard tells who did what; one player leaving doesn't rewrite everyone else's history.
- Kept: corrections already applied by player votes. They belong to the catalog now, no longer to whoever suggested them.
A question?
Write to us.
comsojo@sideral.ch — we answer every request about your data.